CSTE Sample Questions Set - 3

1.     The more common benefits associated with a service-level agreement are:

A.    Establish two-way accountability

B.    Make complaining easy

C.    Provide the basis for an IS budget

D.   When Testing is over it becomes QA

Ans: D

2.     Which of the following is NOT included in ISO guidelines?

A.    Purchaser and Supplier

B.    Internal Quality System Audits

C.    Management principles

D.   Documentation

Ans: C

3.     Leadership evaluations are based upon the appropriateness, effectiveness and extent of the executives' and of the company's involvement in relation to the size and type of business.

A.    True

B.    False

Ans: A

4.     Information and analysis category examines the scope, validity and use of data to determine the adequacy of the data system to support total quality management.

A.    True

B.    False

Ans: A

5.     The scope, management and analysis of data depend upon _____________.

A.    The type of business, its resources

B.    Number and geographical distribution of business units

C.    All the above

Ans: C