CSTE Sample Questions Set - 1

1.     An angry person is more likely to tell you symptoms than the real problems.

A.    True

B.    False

Ans: A

2.     The purpose of a system proposal closing is to:

A.    Succinctly overview the proposal

B.    Emphasize that you have the best solution to the problem

C.    Get the approval to proceed

Ans: C

3.     You should always listen attentively to your customer and never ask them to further explain what they mean.

A.    True

B.    False

Ans: B

4.     Deming’s Fourteen Points for Management can be summed up by:

A.    Create constancy of purpose by breaking down barriers between departments

B.    Cease dependence on inspection to achieve quality

C.    Stop focusing on judgment results and start focusing on improvement of processes

D.   Improve constantly and forever the system of production and service to improve quality and productivity and to decrease costs

Ans: C

5.     Quality of a walkthrough depends on preparation by participants.

A.    True

B.    False

Ans: A