1. What is the maximum amount of time you have with a complainer to begin offering solutions to their complaint.
4 to 5 minutes
2. What do you believe is the most important of the four step complaint-resolution process and why?
Getting on the same wave length with your customer to begin a meaningful dialog
3. What type of testing addresses the overall behavior of the program by testing transaction flows, input validation, and functional completeness?
Functional testing
4. What type of testing includes path testing, code coverage testing and analysis, logic testing, nested loop testing, and many similar techniques?
Structural Testing
5. Name maximum number of techniques of White Box testing.
1) Statement Coverage
2) Condition Coverage
3) Decision Coverage
4) Decision / Condition Coverage
5) Multiple Condition Coverage
6. What are the three main parts to a system presentation?
1) Preparing
2) Presenting
3) Closing
7. What are three things that constrain a solution?
Solution constraints are:
1) Think time
2) People
3) Budget
8. What are the common guidelines to presenting a presentation?
1) Tell them what you are going to tell them
2) Tell them
3) Tell them what you just told them
9. Why should you not present for more than one hour?
Normal ability to concentrate is extremely limited after one hour.
Take a break and reconvene if necessary.
10. What is defined as doing things right?
Efficiency is doing right things right and Effectiveness is doing the right things.
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