1. What are the reasons why people don't listen.
1) Impatient with random thoughts;
2) Rehearsing what they will say next;
3) Self-conscious about own communication ability;
4) External distracting stimuli;
5) Lack motivation and responsibility;
6) Uninteresting topic to listener
2. The gains from continuous process improvement will fall off over time because internal processes can never be perfect. True / False & why?
False. The gains from continuous process improvement (the basis of TQM, otherwise known as Kaizen) can never fall off because the reduction in rework reduces cost and then pays for more productive output.
3. What are the aims of Validation & Verification?
Validation confirms that - We are building the right product.
Verification confirms that - We are building the product right
4. Name any four of the various V & V activities.
1) Peer Reviews
2) Inspections
3) Walkthroughs
4) Testing
5. How can reviews reduce cost of quality?
Reviews detect defects early in the life cycle where it is less costly to correct.
6. Name 3 participants of a formal review.
1) Moderater
2) Recorder
3) Peer
7. What are the three rules for all reviews?
1) Review product not producer
2) Identify problems not solutions
3) All members are responsible for the results
8. Motorola's objective of reaching "Six Sigma" translates into defective parts per million.
3.4 defective parts per million.
9. Name the seven basic quality tools
1) Histogram
2) Control Chart or Run Chart
3) Stratification
4) Scatter Diagram
5) Fishbone or Cause-Effect Diagram
6) Pareto Chart
7) Check Sheet
10. A measurement system is established to measure the effectiveness of system and unit testing. What do we call this activity as?
Quality Assurance
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